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Qualification Of Personal

Ms Lum Kwei Ling, Principal Consultant

MSc in Civil Engineering, BSc in Applied Chemistry, Bachelor of Chinese Medicine, IRCA IPC QMS Lead Auditor, CNAT OHSMS Provisional Auditor

Miss Lum was the Principal Consultant of First Link Consultants Company, she is also the trainer and auditor of ACI; she has worked for HKQAA over 8 years as. She was responsible for certification processes in accordance with the international requirements.

Miss Lum has extensive and wide spectrum of consultancy, training and auditing experience in the field of construction, engineering consultancy services, testing services, environmental related, trading and manufacturing. She is a qualified QMS, EMS and OHS Lead Auditor.

Miss Lum has many years of working experience in the field of testing services, engineering and environmental consultancy and training services. She has 3 years solid working experience in a construction site for environmental auditing and monitoring. She also has part time lecturing experience in the subject of water and air pollution at Chai Wan Technical Institution.

In the past few years, Miss Lum has the interest in studying Chinese Medicine and she got a degree in Chinese Medicine in University of Hong Kong in 2005. She hopes that she can make use the philosophy of Chinese Medicine in daily works to help company to build or maintain a healthy and effective management system.



Ms. Lum Kwei Ling
(m) 97812853
(f) 35672321

Mr. S.Y. Ho,
Senior Consultant

BSc Telecommunications. Specialist in Marketing Studies

Mr. Ho is a veteran of the communications industry, first entering the market in 1986. His career in recording and monitoring solutions began in 1989 when he started selling first-generation voice logging solutions in the Hong Kong and Greater-China markets. In 1996 he took on a pan-regional role.
Currently, Mr. Ho is the Senior Consultant of First Link Consultants Company to provide his executive management experiences for companies in the field of various industries. Mr. Ho has extensive regional marketing/sales expertise in both product and services industries. His real-life experience in starting up profitable business and penetrating into different markets facilitates his role to provide value-add consultancy service. Mr. Ho has extensive leadership and training experience.
It was in the mid-1990s that Mr. Ho began looking at the importance of contact center application focused monitoring and recording. Over the years Mr. Ho had witnessed the maturity of applications and usage, but believed that most enterprise customers could not allow themselves to invest, as application packaging was not flexible enough to meet with real customer needs. This led him to co-founding A company with his partners in 2000. Mr. Ho is responsible for overseeing the business's operations. In addition he manages partner and channel activities throughout Asia.
A native of Hong Kong, Mr. Ho is a graduate of Hong Kong Polytechnic University, holding an associate degree in Telecommunications. Additionally, he holds a Diploma in Marketing Studies from the Hong Kong Management Association. In his various roles he has traveled extensively and actively participated in the development of numerous contact center markets and as a consultant to provide professional advisory services especially within the Asian region.

Mr. Henry Au, Consultant

Masters of Business Administration, a Masters of Science in Computer Engineering, and a Bachelor of Engineer and Bachelor of Art

Henry Au has more than 18 years of experience in high technology, banking and venture capital investment in multi-national corporations such as Cathay Pacific, CitiBank, ABN AMRO Bank, Microsoft and The Carlyle Group. He has extensive experience in Asia-Pacific, especially SE Asia and China. He stared his career in Cathay Pacific Airways Ltd where he focuses in IT development and operations, including data centre management, reservation and flight scheduling system development. He then formed a leading edge web services and consultancy company Netvertising where he designed and deployed various internet services such as online ticketing service for airline, B2B solution for Thorn Lighting, interactive advertising campaign and games for FMCGs, and information search and aggregation platform.

Mr. Au now acted as a consultant and advisor of First Link Consultant Company for technology and financial companies in Asia and Europe. Such as developed technology and business plan for Nova Sprint (a leading Singapore IT company) on their hospital information system in China, developed business strategy and online services for Nightline (an Irish international logistic company), developed mobile channel technology and strategy for a Taiwan mobile content and channel management company, designed and deployed operations and contingency plan on information system in financial institution, implement Asia penetration strategy for Kadius (UK) on their content management platform.